Mississippi Valley Regional Blood Center - How Life Flows Through Our Community

 

Customer Connection

Excellent customer service is an important part of the MVRBC organization. Feedback from our customers will provide insight into improving and enhancing our processes and services when providing quality products to patients in need. One tool used to provide this feedback is the Customer Connection form. Please use the form below to document any product or customer service issues you have experienced.

PLEASE FILL OUT THE FOLLOWING FORM (Or Use PDF Form)

* Required Fields

Customer
*
Date of Occurrence
*
   
Name of Person Initiating the Form
*
Email Address

Was MVRBC/SEIBC previously contacted prior to completion of form?


If Yes, Name of Person Contacted

  Unit Number Product Code
IRRADIATION CREDIT
     

     
  Unit Number Product Code
PRODUCT/SEGMENT
HEMOLYZED
     

     
PRODUCT BROKEN
     
  Unit Number Product Code
Upon Receipt
     
     
  Unit Number Product Code
Upon Thawing
     
     
  Unit Number Product Code
Other
(please explain below in
comments box
)
     

     
  Unit Number Product Code
OTHER EVENTS
     

     
DELAY IN SHIPMENT (Yes, see comments)
 


Was patient care delayed because of this?

Please rate severity of the situation. (1 is low; 5 is high)

Comments

 

aabb.org America's Blood Centers