We want you to be satisfied with your gift choice. Most products can be returned in new condition, with the original packaging (including accessories, manuals and parts) within 60 days of the day you received the item, to your nearest donor center. If you do not live near a donor center or have any questions about returning an item, please contact us at firstname.lastname@example.org for additional options.
For items that arrived damaged or incorrectly, we will work to replace this for you to the best of our ability.
For items that do not fit or operate as expected, we will work to either find another option that works for you or refund your points spent on that item.
While rare, we do reserve the right to limit or decline an exchange or point refund on a case by case basis.