Coordinator Tools & Resources

FAQs

• How do I join the Donor for Life Rewards Program?

  To activate your personal loyalty account SIGN UP here. You will receive 100 points as a special SIGN UP bonus and will continue earning points as you donate. Additional tips and steps for setting up your donor account are found here.

• How do I book my next appointment?

  You can book your next appointment through your rewards account by logging in here or through our app. We know it can be a little tricky with so many options, so if you would rather call to book your appointment, you can reach us at 800-747-5401.

• What happens to unused points?

  Unused reward points will only expire after 18 months from your last donation attempt.

• How quickly do I see my points after donation?

  Please wait at least 2-3 days after a donation for your reward points to appear within your account. 

• What are donor badges?

  Digital rewards earned through your support of our mission. Think of them as “trophies” that show off your impact! No points or gift cards, just pure recognition of the difference your making—and the bling to show for it.

• How do donor digital badges work?

  Digital badges are automatically awarded when you hit milestones, like donating a certain amount, attending events, or other actions. Keep doing what you're doing, and the digital badges will come!

• How do I purchase an item in the Rewards Store?

  Once signed in, choose "Loyalty Store" from the menu at the top of your screen. Click on the images of each gift to learn more about the item. Simply add your favorites to your cart, confirm your order, and checkout! You can also choose to donate your points back to ImpactLife, which helps us continue to improve our service to our partner hospitals and the wider community.

• Why do I only have points from recent donations?

  Before July 2017, only donors enrolled in the loyalty program would receive points for their donations. Donors that created accounts before July 2017 will see their older points. However, those who create an account now will not be automatically credited for previous donations. The great news is that in our new system, everyone receives points regardless of creating an account! If you believe the point information on your account is incorrect, please contact the Donor Rewards Help Desk at: 800-747-5401 or email hello@impactlife.org

• When will I receive the item I ordered from the Rewards Store?

  You should receive your gift(s) within 4 weeks from the date the order was placed. Please note that some items may ship separately.

• What if I don’t receive my order or I receive the wrong item?

  Please confirm that it has been 4 full weeks since your order. If you are still missing your order or have a question about the item received, call the Donor Rewards Help Desk at: 800-747-5401 or email hello@impactlife.org

• What if I want to return my item?

  We want you to be satisfied with your gift choice. Most products can be returned in new condition, with the original packaging (including accessories, manuals and parts) within 60 days of the day you received the item, to your nearest donor center. If you do not live near a donor center or have any questions about returning an item, please contact us at hello@impactlife.org for additional options. 

  For items that arrived damaged or incorrectly, we will work to replace this for you to the best of our ability. 
  
  For items that do not fit or operate as expected, we will work to either find another option that works for you or refund your points spent on that item. 

  While rare, we do reserve the right to limit or decline an exchange or point refund on a case by case basis. 

• What is the difference between donating WB, DRBC, and PHE?
  • Whole Blood (WB) donations extract several blood components, including: red cells, platelets, white cells, clotting factors, and plasma. Donating whole blood saves not one--but multiple lives. All blood types are qualified to donate. You can donate this procedure every 56 days and up to 6 times per year.
     
  • Red Cell Apheresis/Double Red Blood Cell (DRBC) donations use an automated procedure that enables the donor to give the equivalent of two units of red cells. Qualifying blood types include: A negative, B negative, O negative, and O positive. You can donate this procedure every 112 days and up to 3 times per year.
  
  
  • Apheresis (PHE) donations involve a process where the needed component is separated from whole blood and the remaining components are returned to the donor. All blood types are qualified to donate. You can donate this procedure every 7 days and up to 24 times per year.
• Have additional questions about the Rewards Program?

  We are happy to help you with any questions or issues you may experience. Please contact the Donor Rewards Help Desk at 800-747-5401 or email hello@impactlife.org